Can you describe a time when you had to deal with a difficult vendor or supplier and how you resolved the situation?
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Sample interview questions: Can you describe a time when you had to deal with a difficult vendor or supplier and how you resolved the situation?
Sample answer:
Dealing with a Difficult Vendor
Once, I encountered a fabric supplier who became argumentative and unresponsive after an issue with the order delivery. The situation was escalating, and the project’s timeline was at risk.
Resolution
- Stay Calm and Professional: I maintained a calm and professional demeanor throughout the interaction, despite the vendor’s hostility.
- Communicate Effectively: I reiterated the problems with the order and requested a prompt resolution. I used specific language and provided supporting documentation.
- Listen Actively: I listened attentively to the vendor’s perspective and tried to understand their concerns. I identified areas of agreement and built rapport.
- Negotiate and Compromise: I proposed alternative solutions that addressed the vendor’s concerns while ensuring the project’s requirements were met. I was willing to compromise to find a mutually acceptable solution.
- Document Agreement: Read full answer
Source: https://hireabo.com/job/6_2_12/Interior%20Design%20Sales%20Consultant