Can you describe a situation where you had to resolve conflicting feedback from stakeholders? How did you handle it?
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Sample interview questions: Can you describe a situation where you had to resolve conflicting feedback from stakeholders? How did you handle it?
Sample answer:
In a recent project redesigning a mobile application, I encountered conflicting feedback from multiple stakeholders. The product manager emphasized prioritizing usability and efficiency, suggesting a minimalist design with clear navigation. However, the marketing team favored a more visually appealing interface, with vibrant colors and interactive elements.
To resolve this conflict, I employed the following strategies:
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Active Listening and Clarification: I engaged in open discussions with each stakeholder, actively listening to their perspectives and clarifying their underlying goals. This helped me understand their priorities and underlying motivations.
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Empathy and Perspective-Taking: I attempted to understand the stakeholders’ viewpoints, considering their roles and objectives. By empathizing with their perspectives, I could see the validity in their requests.
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Common Ground Identification: I identified areas of overlap and common ground between the conflicting feedback. In this case, both stakeholders wanted an engaging and intuitive user experience. This became the foundation for further discussio… Read full answer
Source: https://hireabo.com/job/6_0_19/Interaction%20Designer