Interview question

Have you ever worked on websites that required integration with customer support ticketing or helpdesk systems? How did you approach it?

Sample interview questions: Have you ever worked on websites that required integration with customer support ticketing or helpdesk systems? How did you approach it?

Sample answer:

Integration with Customer Support Ticketing Systems

Technical Approach:

  • API Integration: Utilized the system’s API to retrieve, update, and create tickets directly from the website.
  • Webhooks: Implemented webhooks to receive real-time notifications of ticket status changes and updates.
  • Custom Plugins or Integrations: Developed custom plugins or integrations to seamlessly connect the website with the ticketing system.

Design and UX Considerations:

  • User Interface: Designed an intuitive and user-friendly interface for submitting and tracking tickets.
  • Accessibility: Ensured the integration was accessible to users with disabilities.
  • Contextual Help: Provided contextual help and documentation to guide users through the ticket submission process.

Specific Examples:

Leave a Reply

Your email address will not be published. Required fields are marked *