How do you handle situations where a customer wants to return a product without the original packaging or tags?
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Sample interview questions: How do you handle situations where a customer wants to return a product without the original packaging or tags?
Sample answer:
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Assess the situation: Determine the reason for the return and the condition of the product.
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Check company policy: Review any specific guidelines or policies regarding product returns without original packaging or tags.
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Communicate with the customer: Explain the company’s policy in a clear and empathetic manner. Offer alternative solutions, such as:
- Allowing a return with a reduced refund value.
- Issuing a store credit instead of a refund.
- Requesting the customer to provide proof of purchase (e.g., receipt, order confirmation email).
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Document the transaction: Keep a record of the return, including the reason, condition of the product, and any agreements made with the customer.
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Provide value-added services: Offer incentives or loyalty programs to build goodwill with the customer, even if th… Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager