Have you ever dealt with situations where a customer requests a product that is out of stock? How did you handle it?
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Sample interview questions: Have you ever dealt with situations where a customer requests a product that is out of stock? How did you handle it?
Sample answer:
- Offer alternatives: Suggest similar products that are in stock, highlighting their unique features and how they align with the customer’s needs.
- Provide estimated availability: Check with the warehouse or suppliers for an estimated time of restocking and inform the customer accordingly. Offer to place the order for them once the product becomes available.
- Suggest a backorder: Allow the customer to place an order for the out-of-stock item, ensuring them that they will receive it as soon as it is replenished. Provide regular updates on the expected delivery date.
- Provide per… Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager