How do you handle situations where a customer wants to return a product that was purchased as part of a loyalty program or member-exclusive offer?
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Sample interview questions: How do you handle situations where a customer wants to return a product that was purchased as part of a loyalty program or member-exclusive offer?
Sample answer:
Handling Loyalty Program and Member-Exclusive Offer Returns
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Acknowledge the Customer’s Concern: Express understanding and sympathy for the customer’s reason for the return.
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Review Program Policies: Check the specific terms and conditions of the loyalty program or member-exclusive offer to determine any restrictions on returns.
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Offer Alternative Options: If possible, provide alternative solutions such as exchanging the product for a different size or style, or issuing a store credit instead of a full refund.
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Explain the Difference: Clearly explain the difference between products purchased with loyalty points or member discounts and regular-priced items, and how return policies may vary.
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Maintain a Positive Attitude: Remain professional and helpful throughout the interaction, even if the customer is disappointed.
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Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager