How do you handle situations where a customer wants to return a product that was purchased as a gift?
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Sample interview questions: How do you handle situations where a customer wants to return a product that was purchased as a gift?
Sample answer:
In such situations, it is important to approach the customer with empathy and understanding. As a Fashion Retail Manager, my primary goal would be to ensure customer satisfaction while adhering to the store’s return policy. Here’s how I would handle a customer wanting to return a product that was purchased as a gift:
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Acknowledge the customer’s request: Upon receiving the customer’s request for a return, I would thank them for their visit and express my willingness to assist them. This gesture helps create a positive atmosphere and shows that their concerns are being heard.
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Review the store’s return policy: It is essential to be familiar with the store’s return policy and communicate it clearly to the customer. I would explain the guidelines for returning products, including any specific conditions or time frames that apply. By providing this information upfront, it ensures transparency and avoids any confusion.
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Ask for proof of purchase: To validate the return, I would ask the customer for proof of purchase, such as a receipt or gift receipt. This step helps verify that the item was indeed purchased from our store and is within the eligible return period.
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Assess the condition of the product: Before proceeding with the return, I would carefully inspect the product to ensure it meets the store’s return criteria. The item should be in its original condition, with all tags and packaging intact. If … Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager