Have you ever dealt with situations where a customer requests a product that is not available in the store but can be ordered? How did you handle it?
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Sample interview questions: Have you ever dealt with situations where a customer requests a product that is not available in the store but can be ordered? How did you handle it?
Sample answer:
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Acknowledge the customer’s request: Express understanding and empathy for the customer’s desire for the desired product.
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Check availability: Utilize the store’s inventory system to confirm the unavailability of the product.
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Offer alternatives: Suggest similar products available in the store that meet the customer’s needs or style preferences.
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Provide timely ordering information: Explain the process for ordering the desired product, including estimated delivery time and any applicable fees.
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Collect customer information: Obtain the customer’s contact details and any relevant preferences for notification or delivery.
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Create a positive experience: Engage the customer in a personalized conversation, showcasing your knowledge and enthusiasm for the brand.
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Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager