Have you ever dealt with situations where a customer requests a product that is out of stock but will be available in a future collection? How did you handle it?
- garrone
- 0
- Posted on
Sample interview questions: Have you ever dealt with situations where a customer requests a product that is out of stock but will be available in a future collection? How did you handle it?
Sample answer:
As a Fashion Retail Manager, I have frequently encountered situations where customers have requested products that are currently out of stock but will be available in a future collection. To effectively handle these requests, I employ the following strategies:
-
Acknowledge the Request: I begin by acknowledging the customer’s request and understanding their specific needs. This demonstrates professionalism and shows that I value their time.
-
Provide Availability Information: I inform the customer about the expected arrival date of the product from the future collection. I provide this information accurately based on the brand’s production and delivery schedules.
-
Offer Alternative Options: If the customer cannot wait for the future collection, I explore alternative options within the store. I present similar products from the current collection or suggest products from other brands that could meet their needs.
-
Record Customer Interest: I note down the customer’s contact information and product… Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager