How do you handle situations where a customer wants to return a product that was purchased as part of a discounted bundle or package deal?
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Sample interview questions: How do you handle situations where a customer wants to return a product that was purchased as part of a discounted bundle or package deal?
Sample answer:
Handling Returns for Discounted Bundles or Packages
As a Fashion Retail Manager, managing returns for discounted bundles or packages requires a customer-centric and solution-oriented approach. Here’s how I would handle such situations:
- Review Return Policy: Understand the store’s return policy for discounted items and bundles clearly.
- Communicate Clearly: Inform the customer about the return policy for the bundle purchase, explaining that individual items may not be returned separately.
- Assess the Reason for Return: Determine the customer’s dissatisfaction with the product. If it’s a quality issue, consider offering a refund or exchange for the entire bundle.
- Explore Exchange Options: If possible, provide the customer with exchange options for the entire bundle or for the discounted item within the bundle. This shows flexibility and willingness to accommodate the customer’s needs.
- Offer Partial Refunds: In limited cases, if the customer is adamant about returning only a single item from the bundle, consider offering a partial refund proportionate to the value of the item.
- Maintain Customer … Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager