How would you handle situations where a customer wants to negotiate pricing based on competitor offers?

Sample interview questions: How would you handle situations where a customer wants to negotiate pricing based on competitor offers?

Sample answer:

Negotiation Strategies:

  • Acknowledge the Request: Validate the customer’s request and show understanding. “I understand that you’ve found a similar item at a lower price.”
  • Gather Information: Inquire about the competitor’s offer, including the specific product, price, and any additional benefits.
  • Review Internal Policies: Determine if there is any flexibility in pricing within company or store guidelines.
  • Consider Customer Loyalty: Assess the customer’s value to the business, including their purchase history and engagement.
  • Offer Alternatives: If price negotiation is not possible, explore alternative solutions such as loyalty discounts, free shipping, or gift cards.
  • Highlight Value Proposition: Emphasize the unique features, quality, or exclusivity of your product to justify the price difference.
  • Suggest a Compromise: Propose a slightly discounted price while maintaining a reasonable profit margin.
  • Explain Price Structure: Read full answer

    Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager

    Previous Post Next Post

Leave a Reply

Your email address will not be published. Required fields are marked *