How do you handle situations where a customer wants to return a product after the store’s return period has expired?
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Sample interview questions: How do you handle situations where a customer wants to return a product after the store’s return period has expired?
Sample answer:
Emphasize Customer Satisfaction:
- Acknowledge the customer’s concern and express regret for any inconvenience caused.
- Explain the store’s return policy and the reasons behind the time limit.
Explore Alternative Solutions:
- Offer an exchange for a similar product or a store credit.
- Provide a partial refund or a discount on a future purchase.
- Consider extending the return period as a one-time exception, if it’s reasonable and within your authority.
Maintain Professionalism:
- Remain calm and polite, even if the customer is upset.
- Actively listen to their concerns and respond empathetically.
- Avoid being defensive or adversarial.
Communicate Clearly:
- Explain why the return period has expired and the consequences of returning the product ou… Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager