How do you handle situations where a customer wants to negotiate pricing or request discounts?
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Sample interview questions: How do you handle situations where a customer wants to negotiate pricing or request discounts?
Sample answer:
Handling Pricing Negotiations and Discount Requests
- Stay calm and professional: Maintain composure even when the request is unexpected or challenging.
- Listen actively: Pay attention to the customer’s reasoning and understand their motivations.
- Clarify the policy: Explain the store’s pricing structure and any applicable discounts. If there is no leeway in the price, state this clearly.
- Offer alternatives: If a discount is not possible, suggest alternative ways to meet the customer’s needs, such as a bundle deal or a loyalty program.
- Be willing to negotiate within reason: If the policy allows, consider negotiating a small discount or offering a non-monetary incentive, such as a gift card or a free gift with purchase.
- Be firm when necessary: If the customer’s request is unreasonable or violates the store’s policy, politely decline and explain the reasons.
- Build rapport: While maintaining professionalism, try to establish a positive rapport with the customer. Show empathy for their situation and treat them with respect.
- Empower your team: Authorize lower-level staff to handle simple discounts and give them cl… Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager