Have you ever dealt with quality issues or received defective merchandise? How did you address the situation?
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Sample interview questions: Have you ever dealt with quality issues or received defective merchandise? How did you address the situation?
Sample answer:
Yes, as a Fashion Buyer, I have encountered quality issues and received defective merchandise in the past. When faced with such situations, it is crucial to address them promptly and effectively in order to maintain the reputation of the brand and ensure customer satisfaction.
To address quality issues or defective merchandise, I follow a series of steps. Firstly, I thoroughly inspect all received products upon delivery. This allows me to identify any potential defects or quality issues before they reach the sales floor. By being proactive in this manner, I can prevent defective merchandise from being made available to customers.
However, sometimes defects may go unnoticed during the initial inspection. In such cases, it is important to have a reliable and open line of communication with the suppliers or manufacturers. I communicate the issue to them promptly, providing detailed information about the specific defects or quality issues observed.
In order to resolve the situation, I work closely with the supplier or manufacturer to find the best possible solution. This may involve returning the defective merchandise for a refund or replacement, negotiating compensation or dis… Read full answer