How do you handle situations where a customer wants to return a product that was purchased during a limited-time flash sale or online-exclusive event?
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Sample interview questions: How do you handle situations where a customer wants to return a product that was purchased during a limited-time flash sale or online-exclusive event?
Sample answer:
- Review the store’s return policy.
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Ensure you understand the terms and conditions associated with the flash sale or online-exclusive event return.
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Communicate with the customer.
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Politely explain the return policy to the customer. If the product is not eligible for a return, provide a clear explanation and offer alternative solutions, such as an exchange or store credit.
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Be understanding and empathetic.
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Acknowledge the customer’s frustration or disappointment and show empathy for their situation.
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Offer a solution.
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If appropriate, offer a full refund, exchange, or store credit in line with the store’s return policy. Consider providing additional options, such as a discount on a future purchase or free shipping on their next order.
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Follow up with the customer.
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After … Read full answer
Source: https://hireabo.com/job/6_1_19/Fashion%20Retail%20Manager